Frequently Asked Questions

Do you provide in-clinic or online services?


Currently, most sessions are held using a secure, easy-to-use telehealth platform (e.g., Zoom for Healthcare, JaneApp). However, under some circumstances we can offer in-clinic services. Reach out to us at admin@kazafamilycentre.com to see if we can connect through the method that suits you most.




Do I need a referral to access services?


A physician/specialist referral is NOT required in order to access our services. Please reach out to us at admin@kazafamilycentre.com for more information.




What happens during the first appointment?


During a first appointment, we will explain the parameters of services and aim to answer any questions you may have. One of the most important parts of a first appointment is getting to know one another. It is an opportunity to see if we are a good "fit." That is, it is important that you feel safe and that we can help you in the service of your needs and goals. It is an opportunity for you to share your story and it will lay the groundwork for our future work together. Appointments are typically 50 minutes, unless otherwise discussed.




What is the cost of services? What forms of payment are accepted?


The cost of your services will depend on your clinician and the services needed. Please be in touch with your clinician to discuss fees. Our services are not covered under OHIP but may be covered by your extended health insurance provider should you have one. We do not have direct billing. Please consult with your insurance provider to determine coverage eligibility. We accept electronic money transfer and credit (Visa/Mastercard) payments at this time.




What is your cancellation policy?


Your appointment time is reserved just for you. We require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee.