FAQ | KaZa

Do you provide in-clinic or online services?

Both! Virtual sessions are held using a secure, easy-to-use telehealth platform (e.g., Zoom for Healthcare, JaneApp). Otherwise, we look forward to seeing you at 2069 Danforth Avenue (on the second level).
Do I need a referral to access services?

A physician/specialist referral is not required to access services at KaZa. We do like to work with other providers to offer consistent and intentional care to our clients. So, should we work together, we will very likely have ongoing conversations with you about collaborating with your other care providers.
What happens during the first appointment?

During a first appointment, we will explain the parameters of services and aim to answer any questions you may have. One of the most important parts of a first appointment is getting to know one another. It is an opportunity to see if we are a good "fit." That is, it is important that you feel safe and that we can help you in the service of your needs and goals. It is an opportunity for you to share your perspective and it will lay the groundwork for our future work together. Appointments are typically 50 minutes, unless otherwise discussed.
What is your cancellation policy?

Your appointment time is reserved just for you. We require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee.
Given that you have clinicians working with children, adults, couples, parents, and families, under whose name are receipts issued?

Invoices/receipts are issued in the name of the recipient of services; if there are multiple clients in a session (as is often the case of couples and family work), we ask that you and your clinician discuss whose name(s) will be on invoices/receipts, both generally and on a session-by-session basis. Couples and family work is often dynamic in terms of who attends sessions, so it is important to have an ongoing understanding of how the billing will reflect that dynamism. If you are seeking parenting support, the parent(s) receiving services will be named on the receipt. Invoices may detail that services were provided to [parent(s) name(s)] re: the treatment of their child [child's name]. Our administrative and clinical team members are happy to discuss the specifics of receipt requirements for your clinical services.
What is the cost of services? What forms of payment are accepted?

The cost of your services will depend on your clinician and the services needed. Please be in touch with your clinician to discuss fees. Our services are not covered under OHIP but may be covered by your extended health insurance provider should you have one. We do not have direct billing. Please consult with your insurance provider to determine coverage eligibility. We accept electronic money transfer and credit (Visa/Mastercard) payments.