Question 1

Do you provide in-clinic or online services?

Accepted Answer

Both!

Virtual sessions are held using a secure, easy-to-use telehealth platform (e.g., Zoom for Healthcare, JaneApp).

Otherwise, we look forward to seeing you at 2069 Danforth Avenue (on the second level).

Question 2

Do I need a referral to access services?

Accepted Answer

A physician/specialist referral is not required to access services at KaZa.

We do like to work with other providers to offer consistent and intentional care to our clients. So, should we work together, we will very likely have ongoing conversations with you about collaborating with your other care providers.

Question 3

What happens during the first appointment?

Accepted Answer

During a first appointment, we will explain the parameters of services and aim to answer any questions you may have. 
 
One of the most important parts of a first appointment is getting to know one another. It is an opportunity to see if we are a good "fit." That is, it is important that you feel safe and that we can help you in the service of your needs and goals. It is an opportunity for you to share your perspective and it will lay the groundwork for our future work together.
 
Appointments are typically 50 minutes, unless otherwise discussed.

Question 4

What is your cancellation policy?

Accepted Answer

Your appointment time is reserved just for you. We require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee.