Frequently Asked Questions
Do you provide in-clinic or online services?
Currently, most sessions are held using a secure, easy-to-use telehealth platform (e.g., Zoom for Healthcare, JaneApp). However, under some circumstances we can offer in-clinic services. Reach out to us at email@example.com to see if we can connect through the method that suits you most.
Do I need a referral to access services?
A physician/specialist referral is NOT required in order to access our services.
What happens during the first appointment?
During a first appointment, we will explain the parameters of services and aim to answer any questions you may have.
What is the cost of services? What forms of payment are accepted?
The cost of your services will depend on your clinician and the services needed. Please be in touch with your clinician to discuss fees.
What is your cancellation policy?
Your appointment time is reserved just for you. We require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee.